Questions relating to mobile telephony

This section covers the frequently asked questions by the users of the tariff simulator up to now. If you do not find the answer to one of your questions, do not hesitate to contact us by sending an e-mail at the following address: infotarsim@ibpt.be If this question is often asked, we will integrate it into this “FAQ”.


 These questions concern the comparisons made by the simulator between the tariff plans on the calls made from a mobile telephone:

Why am I not able to see my tariff plan of mobile telephony?

Why is a given country not listed among the possible destinations of international calls?

Is roaming taken into account in the calculations?


Why am I not able to see my tariff plan of mobile telephony?

The tariff simulator displays the tariff plans of the residential customers provided that they are currently available for sale and that they have been integrated into the tool by operators.

However, it is possible that your tariff plan is no longer showed by our tool. Several reasons can explain it:


-       Either your plan is no longer proposed for sale to new customers. In this case, please contact your operator in order to obtain information about this tariff plan; 

-       Or the operator has not introduced any tariff plan. If so, please let us know so that we can question the operator to assess the reasons why he did not submit any tariff plan to the system.

-       Or your offer subsidises the provision of a mobile device at a reduced price 1. This type of offer has been excluded from the scope of the tariff simulator. 


1 This type of offer is not included in the results of the simulator but only mentioned only for informational purposes in the additional notes in the details of the plans.

  

Why is a given country not listed among the possible destinations of international calls?

Unfortunately it is not possible to consider all international destinations. This tool is at first focused on national services.

Is roaming taken into account in the calculations?

International roaming falls without the scope of the tariff simulator. Just as other tariff simulators, international roaming is therefore not taken into account in the calculations.