FAQ Bundle

This section covers the frequently asked questions by the users of the tariff simulator up to now. If you do not find the answer to one of your questions, do not hesitate to contact us by sending an e-mail at the following address: infotarsim@ibpt.be

If this question is often asked, we will integrate it into this “FAQ”.


 

These questions concern the comparisons made by the simulator between the tariff plans regarding bundles.

Which bundles are contained in the tariff simulator database?

Why do I have to enter my postal code?

Why do I have to tell how I wish to do the installation?

Is it possible to combine several SIM cards in one combined offer? 

Why am I not able to see my bundle tariff plan?

How does the simulator take the cost of the modem/decoder into account? 


 Which bundles are contained in the tariff simulator database?

The operators offering telecommunications services in Belgium are legally obliged to introduce in the system their tariffs and main information about the services they offer. (Act of 13 June 2005 on electronic communications)

However, this module only compares bundled offers marketed under the name of "pack" or "shake" through the various sales channels of the telecommunications operators operating on the Belgian residential market.

We particularly stress the fact that the purpose of the bundles module is by no means to compare "mixed" offers, either from a single operator or from several operators.

Why do I have to enter my postal code?

For all requests including a fixed component, i.e. for fixed Internet or for the combined offer, you need to enter the postal code for the future connection to allow the system to determine the service operators in this municipality.

However, we would like to draw your attention to the fact that the tariff simulator is not able to provide in real time the exact coverage detail of every operator.

Therefore, we advice you to check the availability of the service in question for your address before entering into a contract with an operator.

Why do I have to tell how I wish to do the installation?

In the cases of fixed telecommunications service (fixed telephony, fixed Internet or bundle integrating at least one fixed component), this information can be important for two reasons. On the one hand, because the monthly average cost can vary according to the type of installation done. 

On the other hand, because some plans are only offered in one of the 2 versions: either with an installation of the "do-it-yourself" type or with an installation necessarily done by a technician.

Is it possible to combine several SIM cards in one combined offer? 

The tariff simulator does not allow combining several SIM cards in the same bundle.

Why am I not able to see my bundle tariff plan?

The tariff simulator displays the tariff plans of the residential customers that are currently available for sale and that have been integrated into the tool by operators.

However, it is possible that your tariff plan is no longer showed by our tool. Several reasons can explain it:

 

-       Either your plan is no longer proposed for sale to new customers. In this case, please contact your operator in order to obtain information about this tariff plan;

 

-       Or the operator has not introduced any tariff plan. If so, please let us know so that we can question the operator to assess the reasons why he did not submit any tariff plan to the system.


Once again, we draw your attention to the fact that the tariff simulator only compares bundled offers marketed under the name of "pack" or "shake" through the various sales channels of the telecommunications operators operating on the Belgian residential market. 


We particularly stress the fact that the prurpose of the bundles module is by no means to compare "mixed" offers, either from a single operator or from several operators. 

How does the simulator take the cost of the modem/decoder into account? 

When the telecommunications service requires the provision of a device (for example: a modem or a TV decoder) by the provider, the simulator considers, as the case might be, the monthly rental charge or the purchase price amortised over 36 months.

Three cases are possible:

The device is offered for rent:

-The device price is included in the subscription fee: the indication "free of charge" is displayed next to the device charge.


-The device price is not included in the subscription fee: the device charge is added to the average monthly cost. 

The device is offered for sale:

The purchase price of the device is amortised over 36 months and the amount of amortisation is added to the average monthly cost. 

The device is offered both for sale and rent:

When the provider both offers to rent or sale a device linked to the operation of a telecommunications service - for example, the provision of a modem or decoder -, this double information is integrated into the tool. The simulator will compare both charges and will display in the results the most advantageous solution for the user.

In concrete terms this approach consists, in the case of a delivered device, in comparing the monthly rental cost to the amortisation of the purchase price over a duration of 36 months and choosing the most advantageous solution. Where applicable, it is indicated whether these costs are monthly charges or if the fee has been split over 36 months.

 

It is also possible to have a discount currently applying to hardware. If so, this discount will be displayed in blue in the detailed information of the plan.