Questions related to Broadband and Internet access

This section covers the frequently asked questions by the users of the tariff simulator up to now. If you do not find the answer to one of your questions, do not hesitate to contact us by sending an e-mail at the following address: infotarsim@ibpt.be

 If this question is often asked, we will integrate it into this “FAQ”.


 These questions concern the comparisons made by the simulator between the tariff plans regarding Internet:

Why do I have to enter my postal code?

Why do I have to tell how I wish to do the installation?

In the Internet module, why do I have to tell if I have a telephone subscription to Proximus ? 

Which speed do I need?

Which volume do I need?

How can I be sure of the speed I will get?

Why am I not able to see my Internet tariff plan?

How does the simulator take the cost of the modem into account?  


Why do I have to enter my postal code?

For all requests including a fixed component, i.e. for fixed Internet or for the combined offer, you need to enter the postal code for the future connection to allow the system to determine the service operators in this municipality.

However, we would like to draw your attention to the fact that the tariff simulator is not able to provide in real time the exact coverage detail of every operator. Therefore, we advice you to check the availability of the service in question for your address before entering into a contract with an operator. 

Why do I have to tell how I wish to do the installation?

In the cases of fixed telecommunications service (fixed telephony, fixed Internet or bundle integrating at least one fixed component), this information can be important for two reasons. On the one hand, because the monthly average cost can vary according to the type of installation done.  On the other hand, because some plans are only offered in one of the 2 versions: either with an installation of the "do-it-yourself" type or with an installation necessarily done by a technician.

In the Internet module, why do I have to tell if I have a fixed telephone subscription to Proximus ? 

- If you already have a fixed telephone subscription from Proximus, you can get an Internet product from alternative operators without having to pay additional connection costs; 

- If you don't have a fixed telephone subscription from Proximus, the alternative operator will have you pay an extra charge to use the Proximus fixed line (this extra charge is normally cheaper than the regular telephone subscription from Proximus).

Which speed do I need?

If you have trouble determining the speed you need, you can on the one hand refer to the explanatory pop-up displayed by an i on a blue background just next to the question on the download speed required. This pop-up will display a table showing the download speed required for the different web uses. 

On the other hand, you still have the possibility to check your real consumption based on the information available in the customer area on the site of your current operator.

Which volume do I need?

If you have trouble determining the volume you need, you can on the one hand refer to the explanatory pop-up displayed by an i on a blue background just next to the question on volume. This pop-up will inform you through a table on the volume required for different applications.

On the other hand, you still have the possibility to check your real consumption based on the information available in the customer area on the site of your current operator.

How can I be sure of the speed I will get? 

The attention is drawn to the fact that the real data transfer of a customer can sometimes fluctuate over time and can in certain cases prove to be substantially lower than the maximum speed announced by the Internet broadband access operator. 

Real speed can be impacted by various factors such as quality of the connection cable, length of connection up to the electronic equipment of the operator, number of users simultaneously accessing the Internet in the neighbourhood of the customer, internal wiring of the building, IT hardware used,etc. 

Therefore, users are invited to contact the operator of their choice to check, before signing their contract, the real speeds they will actually benefit from.

Why am I not able to see my Internet tariff plan?

The tariff simulator displays the tariff plans of the residential customers provided that they are currently available for sale and that they have been integrated into the tool by operators.

However, it is possible that your tariff plan is no longer showed by our tool. Several reasons can explain it:

 Either your plan is no longer proposed for sale to new customers. In this case, please contact your operator in order to obtain information about this tariff plan;

Or the operator has not introduced any tariff plan. If so, please let us know so that we can question the operator to assess the reasons why he did not submit any tariff plan to the system. 

 

It should also be noted that the scope of this module does not currently include prepaid Internet offers.

How does the simulator take the cost of the modem into account?  

When the telecommunications service requires the provision of a device (for example a modem) by the provider, the simulator considers, as the case might be, the monthly rental charge or the purchase price amortised over 36 months.

Three cases are possible:

The modem is offered for rent:

-The modem price is included in the subscription fee: the indication "free of charge" is displayed next to the modem charge.

-The modem price is not included in the subscription fee: the modem charge is added to the average monthly cost. 

The modem is offered for sale:

The purchase price of the modem is amortised over 36 months and the amount of amortisation is added to the average monthly cost. 

The modem is offered both for sale and rent:

When the provider both offers to rent or sale a device linked to the operation of a telecommunications service, this double information is integrated into the tool.  The simulator will compare both charges and will display in the results the most advantageous solution for the user. 

In concrete terms this approach consists, in the case of a delivered device, in comparing the monthly rental cost to the amortisation of the purchase price over a duration of 36 months and choosing the most advantageous solution.  Where applicable, it is indicated whether these costs are monthly charges or if the fee has been split over 36 months. 

It is also possible to have a discount currently applying to hardware. If so, this discount will be displayed in blue in the detailed information of the plan.